Privacy policy
How Xat CRM handles your workspace information.
Last updated:
1.What information we handle
To provide the service, Xat CRM stores your workspace information: your account and team member details, the conversations and messages of the WhatsApp lines you connect, the contacts associated with those conversations, and the files sent or received in them.
2.What we use it for
We use it to operate the product: show your conversations, deliver your messages, build your reports and let your team work on them. We do not sell your workspace information.
3.Separation between workspaces
Each workspace is separated from the rest. Members of one organization only access their own organization information.
4.Access control
Access inside a workspace is governed by roles. Administrative actions are recorded in an audit history that workspace administrators can consult.
5.Third parties involved
To operate, the service relies on external providers: Polar processes payments, and an email provider sends account verification messages. Card details are handled by the payment processor and are not stored in Xat CRM.
6.Your keys and secrets
API keys and webhook secrets are shown once, at creation. Afterwards we keep only what is needed to validate them, which means we cannot recover them or show them again.
Still to be defined
The following points will be determined with legal counsel and will appear in the final version:
- Specific data retention and deletion periods.
- Mechanisms for exercising rights over personal data, and response times.
- Identification of the data controller and its jurisdiction.
- Full list of providers and international transfers.
Contact
For any question about this document, write to us at info@xatcrm.com.