Everything your team needs to work over WhatsApp.
A shared inbox where conversations get assigned, labelled, measured — and never lost.
Shared inbox
All of your company WhatsApp conversations in one place, with several agents working at once without stepping on each other.
Team organization
Assign conversations to people or teams, flag priorities and leave internal notes the customer never sees.
Measurement and control
Reports by agent, conversation and inbox, with roles, permissions and an audit log of what happens inside.
Everything on this page is included in every plan.
Conversations
Your team, day to day.
QR code connection
Connect your number by scanning a code, the way WhatsApp Web works.
Shared inbox
Several agents handling the same number, each seeing what the others are working on.
Statuses and priorities
Open, pending or resolved, with priority for what cannot wait.
Media
Photos, audio, documents, locations and contacts, inside the conversation.
Search
Find a specific conversation or message without leaving the inbox.
Notifications
Alerts for what needs an answer, so nothing sits waiting.
Team
Who answers what, and with what context.
Assignment
Every conversation has a clear owner, or is shared across a team.
Teams
Group your agents by function, shift or line of business.
Internal notes
Context between colleagues inside the thread, invisible to the customer.
Unlimited users
Add your whole team without paying per seat.
Organization
So the information outlives the conversation.
Contacts
Every person with their record and full history, even if they write months later.
Labels
Classify conversations and contacts by your own criteria.
Quick replies
Answers you repeat, ready to insert in a couple of keystrokes.
Macros
Chain the actions you take often and run them at once on a conversation.
Reach and automation
Going out to find people, and replying without being there.
Scheduled campaigns
One message to many contacts, with a start date and a sending window.
Per-number pacing
Irregular gaps, a daily cap, and warm-up for new lines.
Saved lists and templates
Keep audiences and messages with images, and reuse them next time.
Built-in opt-out
Anyone who asks to stop is recorded and excluded from every send.
Automatic menus
A numbered menu that routes each enquiry to the right team.
Rules and follow-ups
By keyword, or because nobody replied — with no code to write.
Administration
Control over who can do what.
Roles and permissions
Owner, admin and agent, each with matching access.
Audit log
A history of administrative actions inside the workspace.
Reports
Volume and activity by agent, by conversation and by inbox.
Data separated per company
Each workspace sees only its own.
And when you need to go further
Xat CRM has a public REST API and outgoing webhooks, to connect your conversations with the systems you already use.
See developer documentation