Terms of service
The conditions for using Xat CRM.
Last updated:
1.The service
Xat CRM is a cloud service that lets a team handle WhatsApp conversations from a shared inbox, with contacts, labels, assignments, reports and an API.
2.Your account and workspace
To use the service you create an account and a workspace. You are responsible for keeping your credentials confidential and for the activity that happens under them, including any API keys you generate.
3.Plans and payments
The service is offered through plans. Xat Start is a one-time payment granting access for a fixed number of days, and it does not renew. Growth and Business are subscriptions that renew at the end of each cycle until you cancel them. Prices and the capacity of each plan are published on the pricing page.
4.Cancellation
You can cancel a subscription from your billing panel. Cancellation takes effect at the end of the period already paid for, and you keep access until that date.
5.Acceptable use
You agree to use Xat CRM in accordance with applicable law and with the terms of the third-party services your operation depends on, including those of WhatsApp. You are responsible for the content you send and for having the authorisation needed to contact the people you communicate with.
6.Availability
We work to keep the service available, but we do not currently offer a contractual service level commitment. Any availability commitment will be published explicitly when it exists.
Still to be defined
The following points will be determined with legal counsel and will appear in the final version:
- Governing law, jurisdiction and dispute resolution.
- Refund policy.
- Limitation of liability and warranties.
- Conditions for suspension and termination of the service.
Contact
For any question about this document, write to us at info@xatcrm.com.