Reports

Overview#

The overview shows the state of your operation over the date range you pick.

• Conversations: total, open, pending, resolved and unassigned.
• Messages: incoming, outgoing and failed.
• Average first response time and average resolution time.
• The state of your lines: how many connected and how many with a problem.
• Daily series for conversations and messages.

Breakdowns#

Besides the overview there are specific views.

• Conversations — by status, by priority and by line.
• Agents — activity per person.
• Lines — activity per inbox.
• WhatsApp health — the connection state of your lines.

Who can see them#

Reports are for management roles. An agent does not see this section.